Guarantee All our products are guaranteed against manufacturing defects for 6 months from the date of purchase. If a fault does occur during this period we shall arrange to have the item replaced or repaired once the item has been inspected.

Part Delivery / Damaged Goods All goods should arrive in perfect condition; however, if you do receive any goods that are faulty or damaged, the company must be advised within 72 hours of receipt so that arrangements may be made to replace the affected item. The company will do everything possible to ensure that your delivery arrives on time and intact, we will not accept responsibility for any additional expense occurred due to late or incomplete deliveries.

Returns Procedure For your peace of mind, all purchases are covered by our 7 day exchange or money back guarantee (excluding any carriage charges incurred). All goods must be returned within 7 days of receipt, and in the original unopened packaging, clearly labelled and have full documentation enclosed.

Statutory Rights These terms and conditions do not effect your statutory rights as a customer.

ALK Abelló Ltd Privacy & Legal Statement

Privacy At ALK-Abelló Ltd we recognise the importance of protecting the privacy of information collected from our on-line visitors. To this end, we are committed to using our best efforts to respect the privacy of our on-line visitors. It is our intent to balance our legitimate business interests in collecting and using information received from and about you with your reasonable expectations of privacy. Below we set out how we handle information learned about you from your visit to our website.

We are committed to keeping your details confidential and only collect and use information is accordance with the Data Protection Act 1998.

Collective Data The ALK Abelló Ltd website may deposit certain bits of information called cookies in a visitors computer. Cookies are sent back only to the web site that deposited them when a visitor returns to that site. Cookies can tell us how and when pages in a website are visited and by how many people. This technology does not collect personal identifiable information; the information collected is in an aggregate, non-identifiable form. With the information we receive through this technology, we hope to continually improve our websites.

In addition, we gather information about you that is automatically collected by our web server, such as your IP address and domain name. We may use this information to customise our offerings and presentations.

Personally Identifiable Information We collect personally identifiable information, such as names, addresses, E-mail addresses and the like, only when voluntarily provided by a website visitor. We will notify you as to the uses we intend to make of that information.

Links to Other Sites As a resource to our visitors, we provide links to other websites. We try to choose websites carefully which we believe are useful and meet our high standards. However, because websites can change so quickly, we cannot guarantee the standards of every website link we provide or be responsible for the content of non-ALK Abelló sites.

Changes Any changes to this privacy policy will be communicated promptly on this page.

Disclaimer Any medical information on this website is not intended as a substitute for informed medical advice and we cannot answer any unsolicited e-mails relating to personal healthcare issues. Information on the products mentioned may vary by country. Patients and Healthcare Professionals should check with local medical resources and regulatory authorities for information appropriate to their country. You must consult a suitably qualified Healthcare Professional regarding any specific medical problem or matter which is related to any information on this website before taking any action.

EpiPen Expiry Date Alert.

The expiry date alert service is provided as an additional support to our valued patients.  Although we take enormous care to sesure the efficiency of this service, patients are reminded that it is entirely their responsibility to ensure that their medication is within it's expiry date.  Patients should be reminded that ALK-Abelló accept no liability should this service be disrupted for any reason what so ever.